I don't know what happened in Boulevard but someone is doing it right. I went to Mid Valley City in March '09 and gave a not-so-good review of Boulevard Hotel.
But I went there again in June '09 because my kids love Mid Valley City and the pool at Boulevard Hotel so I thought let's give Boulevard another try.
It was completely a different experience! Every single staff smiled a lot and services were much better! Congrats I must say.
Not sure what they did but I reckon someone took notice and decided to make a great change.
That's all it takes sometimes. Change.